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Some frequently asked questions about privacy

Yes. Your privacy is both guaranteed by law (see our consent forms for details) and our priority. From the moment you first interact with us we protect your identity and communications at every step of the process. Of course, to benefit from any treatment program, clients must share their thoughts and feelings with their counselors and group session members. But how much you share is up to you.

The only people who can see you are the other Online Recovery clients in your group and your Online Recovery counselor. Online Recovery clients often develop tight bonds through their shared experience in group sessions together, and of course, your Online Recovery counselor will work with you in your individual session.

We encourage you to use just your first name and last name initial, or some nickname that you choose.

Online Recovery’s video conference system is encrypted using 128-bit Advanced Encryption Standard (AES), the global standard for data encryption. This is the same level of protection used for all major commerce online, including retail and financial transactions. This encryption ensures that even if someone were able to intercept video from a therapy session, they would be unable to see or hear it. Online Recovery does not record therapy sessions. You may read the HIPAA Privacy Policies provided by our online platform provider for a more technical understanding of these securities.

Online Recovery clients come from many states and places outside the U.S. One of the privacy advantages of online treatment, compared to treatment near where you live, is that Online Recovery can avoid putting clients who live near each other in the same group. If we believe that clients may know each other for any reason, we will assign them to different groups.

No. As an Online Recovery client, you also have a responsibility to keep confidential what you see and hear in group. Online Recovery clients agree to be legally-bound to keep their home space and computer equipment safe for the entire group. In some cases, for example when an Online Recovery client does an individual therapy session in which having family participation may be judged to be therapeutic by the Online Recovery counselor, special permission to bring in someone else may be granted.

Online Recovery clients and counselors communicate using Online Recovery’s HIPAA-compliant email system. Normal email is not encrypted and so not private (most people do not know this), but Online Recovery’s email system is encrypted and certified HIPAA-compliant. HIPAA is a U.S. privacy law that sets standards for the confidential handling of healthcare information.

Learn more here (//www.hhs.gov/ocr/privacy/hipaa/understanding/index.html)

Yes. All Online Recovery client information is handled in systems which are password-protected, encrypted, or both. Online Recovery client health information is transmitted only over encrypted communications connections, and the video streams in Online Recovery video conferences are encrypted to the global standard for security, 256-bit AES.